The General Manager of Southern Ghana sector of MTN Ghana Mr. Abubakar Mohammed has stressed the importance of obtaining feedback from the company’s clients on a regular basis in order to help it fashion products that will suit them and give them value for money.
He said it is against this background that the company engages with its stakeholders by getting touch with them through community forums that are usually laced with presentations, feedback and interactions in an atmosphere of openness, candour and frankness.
Mr. Abubakar made this known in his address during a Community forum at Sefwi-Wiawso in the Western North Region, yesterday, March 21, 2019.
The Acting Regional Senior Manager of MTN, Mohammed Tiyuniba Yakubu on his part said the company has over the years supported in community development in the areas of health, education and economic empowerment.
According to him, the company takes its Corporate Social Responsibility (CSR) seriously, as it views that as a way of giving back to society and helping foster good relationships with its clients in communities within which they operate.
He mentioned the construction of a Library and ICT centre for the New Juaben Senior High School, a Science set project, the GIMPA Telecoms Lab, the completion of the Tema General Hospital Maternity block, the teacher improvement award and the construction of a 6-unit classroom block for Nhyiaeso basic School as some activities undertaken by the company in 2018 in terms of CSR.
He also cited the introduction of the MTN scholarship for 300 students as well as the Juaso Palm oil production unit as some of the additional projects that were carried out by the company in 2018.
David Nana Addae, Mobile Money Implementation Manager of MTN who took participants through a presentation on potential Fraud in Mobile Money Ecosystem, admonished clients to always visit only MTN offices to redeem their prizes and rewards.
Among other precautions, he said clients must keep their PIN codes away from any one and that they should perform all transactions by themselves, change their PIN codes anytime they feel they have been compromised and also ensure they read the confirmation message before finalizing cash out processes.
‘’Check your account balance after receiving payment and the message should come from Mobile Money, never enter your pin code in response to any message, unless you are performing a transaction and agents should protect customer information or transaction details at all times’’ he said.
In attendance at the event were the Regional Police Commander, Immigration Commander, Fire Service personnel, partner banks, market women, dressmakers association, students and trade partners among others.