Profits up, toilets locked: The customer service gap in banking halls

There is an uncomfortable truth about banking in Ghana that few people discuss openly, perhaps because it appears too ordinary to deserve national attention.  Yet sometimes, the true measure of institutional respect for citizens is revealed not in glossy annual reports, billion-cedi balance sheets, or polished corporate social responsibility campaigns, but in the small, practical […]

‘Love of money is root of all evil and banks must fight that evil’ – Association of Banks president

The Ghana Association of Banks president, Kwamina Asomaning, has made a strong case for heightened ethical training in the banking sector, stressing the need for mandatory programs to combat fraud and unethical behavior among bank staff. Speaking on PM Express Business Edition on Joy News, the Managing Director of Stanbic Bank Ghana did not mince words about […]